Shipping policy

"This website is operated by Earthera Greenrevolution LLP (operating under the brand name Greenvruksha). Throughout the site, the terms 'we', 'us', and 'our' refer to Earthera Greenrevolution LLP.

At Greenvruksha, we take great care in ensuring that your plants and gardening essentials are delivered to you safely and on time. Below is our shipping policy to help you understand how we handle order processing, delivery, and related queries.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation. Live plants require special handling and are carefully packed to maintain their freshness during transit. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Charges

Shipping charges depend on your location, the weight of the products, and the total order value. We may offer free shipping on orders exceeding a specific amount, which will be mentioned on our website. Any applicable taxes or handling fees will be displayed at checkout before you place your order.

3. Estimated Delivery Time

Major Cities: 3-5 business days

Other Cities & Towns: 5-7 business days

Remote Areas & Villages: 7-10 business days

Delivery timelines are subject to factors beyond our control, such as weather conditions, courier delays, or festive seasons.

4. Shipping Partners

We work with reliable courier services to ensure timely and secure delivery.

Once your order has been shipped, you will receive an email or SMS with a tracking link to monitor its progress.

5. Packaging & Handling

Live plants are packed using breathable and secure materials to keep them fresh during transit.

Fragile items like ceramic pots and glass planters are provided with extra protective packaging to prevent damage.

6. Order Tracking

A tracking ID will be sent via email or SMS once your order is shipped.

If you face any issues tracking your order, our customer support team is available to assist you.

7. Delayed or Lost Orders

If your order takes longer than the estimated delivery time, please reach out to us for support.

In case of lost or undelivered shipments, we will provide a replacement or refund as per our policy.

8. Delivery Issues

If a delivery attempt is made while you are unavailable, the courier service may try again or return the package to us.

Please ensure that the shipping address provided is accurate and complete to avoid delivery failures.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, kindly inform us within 24 hours of delivery along with clear photographs.

For further details on returns and replacements, please refer to our Return & Refund Policy. For any queries related to shipping, feel free to reach out to our customer support team at greenvruksha@gmail.com or 8956073305.

🌱 Greenvruksha – Delivering Green Happiness to Your Home! 🚛✨