Refund policy

This website is operated by Earthera Greenrevolution LLP (operating under the brand name Greenvruksha). Throughout the site, the terms 'we', 'us', and 'our' refer to Earthera Greenrevolution LLP

At Greenvruksha, we are committed to delivering healthy plants and high-quality gardening products to our customers. We understand that plants are living beings and may experience stress during transit. Our return and refund policy is designed to balance customer satisfaction while considering the delicate nature of plants and perishable items.

1. Returns & Replacements

We accept returns only under specific conditions based on the type of product:

A. Perishable Items (Live Plants & Seeds)

Live plants and seeds are delicate and perishable. Due to their nature, returns are limited to the following conditions:

The plant has been severely damaged in transit and is beyond recovery.
You received the wrong plant species or variety.
The seeds received are expired or damaged.

What is NOT covered under returns for plants & seeds?

Mild Transit Stress: Some plants may arrive with slightly yellowing leaves, minor wilting, or dry soil. This is normal and does not affect plant health. With proper care, they will recover within a few days. You can contact us for care tips.
Natural Variations: Plants are unique living beings, so slight variations in size, shape, and color are expected.
Improper Care After Delivery: If the plant wilts or dies due to improper watering, incorrect light conditions, or neglect after delivery, we cannot offer a replacement or refund.

What to Do If Your Plant Arrives Wilted?

If your plant looks slightly stressed upon arrival, follow these steps:

Do not worry! Plants can recover with proper care.
Place it in shade for a few hours and water it lightly if needed.
Contact us at greenvruksha@gmail.com or 8956073305 within 24 hours of delivery if you need guidance.

If your plant is severely damaged beyond recovery, please send us photos/videos within 24 hours for assessment. If approved, we will provide a replacement or refund (only if a replacement is unavailable).

B. Non-Perishable Items (Planters, Tools, Fertilizers, Accessories, etc.)

We accept returns for non-perishable items if:

The product is damaged or defective upon delivery.
You received the wrong item from what you ordered.
The product is unused, in its original packaging, and returned within 48 hours of delivery.

What is NOT covered under returns for non-perishable items?

Opened or used items (e.g., opened fertilizer bags, used tools).
Damage caused after delivery due to mishandling.
Minor scratches or manufacturing variations that do not affect the functionality of the product.

2. How to Request a Return?

If you wish to return an item, follow these steps:

For Plants & Seeds (Perishable Items):

Contact us at greenvruksha@gmail.com or 8956073305 within 24 hours of delivery.
Share clear photos/videos of the damaged plant.
Our team will assess the condition and respond within 2-3 business days.
If approved, we will send a replacement (subject to stock availability) or provide a refund if no replacement is available.

For Non-Perishable Items:

Contact us within 48 hours of delivery.
Ensure the product is unused and in original packaging.
Provide clear photos of the product showing the issue.
Once approved, we will arrange for return shipping and issue a replacement/refund.

3. Refund & Replacement Policy

For Perishable Items (Plants & Seeds): Refunds are only provided if a replacement is not available.
For Non-Perishable Items: Refunds will be processed within 7-10 business days to the original payment method.
Cash on Delivery (COD) refunds: Will be issued as store credit or bank transfer.

4. Order Cancellations

For Plants & Seeds: Orders can be canceled before dispatch only. Once shipped, cancellations are not allowed.
For Non-Perishable Items: Orders can be canceled before shipment for a full refund.

5. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please check with your bank.
If the issue persists, contact us at greenvruksha@gmail.com

6. Disclaimer & Liability

Greenvruksha is not responsible for damage caused by improper plant care after delivery.
Refunds will not be issued for delays caused by courier services, weather conditions, or unforeseen circumstances.
Customers must follow the care instructions provided to ensure plant survival.
We are not liable for any environmental impact caused by misuse of fertilizers, pesticides, or other gardening materials.